IT Support
We offer IT assistance for any kind of structure and any need. Yours included.
Purelab’s IT division has been offering for more than 10 years IT consultancy, design, development and integration of hardware and software systems, supplying a full service to its customers.
Purelab personnel are constantly trained to answer any new need and to act proactively supplying a high-quality service at a sustainable cost so that the customer can concentrate its own resource only on its own business.
For small and medium companies that do not have their own IT department in house, we can handle and maintain the IT infrastructure (CED, Client and devices).
For large companies, both national and multinational, we support the IT manager in the creation of specific projects for expanding, consolidating, updating and migration.
PurePlan. All you need for your IT structure. In 4 steps.
01. Analisys
We analyze your IT infrastructure.
02. Defining
We activate the IT assistance plan that better meets your needs
03. Implementation
We define the means of intervention – both on site and remote – in order to offer you our support on all your devices: PC, Mac and tablet.
04. Result
You can sleep peacefully.
Choose the intervention and support plan that better meets the needs of your company.
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SUPPORT BRONZE Standard |
A contract for IT assistance that allows you to have the support of qualified technicians at a competitive, economic price through planned intervention, for any kind of IT assistance, from 09:00 a.m. to 06:00 p.m. every working day.
Find out more. Contact us.
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SUPPORT SILVER Priority |
A contract for IT assistance that allows you to have the support of qualified technicians, for any kind of IT assistance, in the shortest lead-time, within 12 hours from your request, every working day from 09:00 a.m. to 06:00 p.m. every working day.
Find out more. Contact us.
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SUPPORT GOLD Emergency |
A contract for IT assistance that allows you to have the support of qualified technicians, for any kind of IT assistance, in the shortest lead-time, within 4 hours from your request, 24/7, 365 days a year.
Find out more. Contact us.
All our contracts include periodical interventions – both remote and on-site – phone and on-line assistance.
Complete IT assistance
We want you to sleep peacefully and for this reason we offer you a full IT assistance. This means that you can always rely on our availability, get in touch with a unique operator and be free to dedicate yourself to your own business.
From our offices in Treviglio and Milan we offer you a quick assistance both on site (in Milan, Bergamo, Brescia and their provinces and in the areas covered by our services) and in remote.
Purelab lets you discover the advantages of an IT assistance including design, maintenance and re-qualification of your system. We offer a flexible, complete service and we guarantee intervention during emergency situations, help desk on the phone, constant monitoring of your IT infrastructure.
On-site directly in the office or at the domicile of our customer with specialized and certified personnel.
On-line through a secure remote connection that allows us to check our customer’s devices (server, notebook, desktop computer) in a short time, without any additional cost.
On-centre in our lab, for those kinds of intervention that need specific instruments.
On-phone on the phone, contacting a technician that will guide and support you in the resolution of the problems (consultancy, request for configuration parameters, checks and reporting).
Pick-up at your domicile and return
Pick-up, repair / configuration and return of PC, notebook and IT devices, where and when you want.
Purelab is official dealer of suite Office 365 Business and Premium Business.
e work in the most efficient way with the complete versions of Office applications installed on your devices, and with archive and sharing services of files online.
Cloud solutions: Public Cloud, Private Cloud and Hybrid Cloud
Purelab realises enterprise cloud solutions by analysing the customer’s needs and providing the appropriate service. Through partnerships with leading cloud players, we are able to configure specific environments, simplifying the organisation and guaranteeing performance.
Our proprietary infrastructure made up of proprietary hyperconverged clusters, redundant and located on datacentres in Italy, allows us to provide our customers with hybrid solutions composed of multiple environments connected via LAN, WAN and VPN networks.
We maintain high security standards by configuring and keeping your data always accessible but safe within the provided solutions.
Contact us to evaluate together a cloud solution for your company.
Cybersecurity, backup and business continuity
Hacker attacks, data theft, data loss and business downtime are now the order of the day. Having an IT structure equipped with systems that enable corporate business continuity is a must as well as a necessity.
Purelab is able to take care of the analysis of your network by carrying out penetration tests and field audits, evaluating and implementing the fundamental initiatives to protect corporate security.
We can provide you with cloud backup systems, redundancy strategies, firewalls and remote control and monitoring mechanisms, and provide updates and reporting on the security status of your systems.
Rental and selling of hardware/software
Purelab is a dealer with added value of IT products and solutions of the main market players, with a product range that includes Server, Notebook, PC and devices, Storage, Networking & Security and VoiP & Unified Communication.
Our customers receive our support in every step of the purchase process from our expert personnel that guarantees an efficient, customized and successful service.
We don’t have any contractual commitment or sales targets with any brand, bur in this page you can find some of the main brands we like to work with.
Our services
01.
On site and remote 24/7 Computer assistance
02.
Handling of your devices
03.
Prevention of breakdowns, proactive monitoring and planned assistance
04.
PC and notebook repair
05.
Apple devices repair
06.
Virtualized environments (Hyper-V, WM Ware) and dedicated servers
07.
E-mail servers
08.
Installation, consultant, maintenance of company networks
09.
Installation of wireless networks (Wi-Fi) and hotspots
10.
Handling of the vendors
11.
Handling of guarantees and RMA
12.
Hosting, E-mail and PEC
01.
Structured and Certified wiring
02.
Telephone exchange and VOIP
01.
Selling and hiring of servers and PC
02.
Selling and hiring of printers
03.
Selling of software
04.
Selling and Regeneration of toners
01.
Computer Security
02.
Antivirus and antispam
03.
Firewall and navigation blocks
04.
Backup on NAS and data recovery
05.
Cloud backup
06.
Disaster Recovery plans
07.
Data recovery from HDD and USB key
Flexible and complete services, Intervention time guaranteed in emergency situations, help desk and constant monitoring of your IT infrastructure.
See Purelab.it’s rates on Google
4.8 